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Novibet Casino
Certified Casino

TRUSTED 8.58
Players from Ukraine accepted
Average Response Time: 2 days
Players from Ukraine accepted
Average Response Time: 2 days

Novibet Casino review

  • Unlimited withdrawals
  • Top-tier software providers
  • Mobile-friendly
  • UK Gambling License
  • Support hours not posted
  • Encryption not active on login and registration pages
General info & Latest Promos
Website http://novibet.co.uk
Established 2010
Owner Novigroup Limited Casinos
Casino Promotion Novibet Casino: 100% up to £250

Novibet Casino is an online casino powered by game supliers such as NetEntMicrogaming, Yggdrasil, Play'n GO, Playson, 1x2 Gaming, Iron Dog StudiosEvolution Gaming, and Scientific Games. The site isletely instant-play and features many of the most popular online slots and table games. In addition, the casino features a live dealer section. Novibet Casino is licensed by the Greek Gaming Commission and the United Kingdom. Novibet Casino holds our highly regarded .

Restricted Countries and Territories

The casino does not accept players who reside in Australia, France, Turkey, the United States, or any country or territory where offshore online gambling is prohibited.

Virtual Games

Players at Novibet Casino will find dozens of top NetEnt slots. Among these are some of the most cutting-edge bonus video slots around, such as Jungle Spirit: Call of the Wild Slot, Gonzo's Quest Slot, Jack and the Beanstalk Slot, and Guns N' Roses Slot. Here, you may also across video slots running on the Microgaming and Barcrest Games software platforms. 

Those who want to hit the tables can try their luck on Novibet Casino’s numerous card and blackjack games. Roulette players have access to variants like French Roulette and European Roulette. The blackjack selection offers games like Spanish 21 Blackjack Gold and Hi Lo 13 Blackjack, among others. Currently there are no table pokers or other virtual table games.

Players looking for something else can try Novibet Casino’s other games. These include a fairly limited selection of multi-hand video pokers, Keno, and scratch games like Bunny Broiler and Beer Fest.

Live Casino

Novibet Casino features real live dealer games broadcast from the NetEnt studios. All of these games are dealt to professional standards and monitored by actual supervisors to ensure fair play. Available titles include multi-player Live Blackjack, as well as both single-player and multi-player Live Roulette and Live Baccarat.

Mobile Gaming

As Novibet Casino is also a mobile casino, players can freely play their favourite online slots on their portable device, too, be it a mobile phone or a tablet.

Support

Players can get in touch with Novibet Casino’s support agents through a live chat service. The exact hours of this service are not posted, but when it’s online, players can get helped within just a minute or two. Players can also contact the support team through email and get a response within 24 hours in most cases.

Security and Fairness

Novibet Casino uses encryption on its cashier page, protecting players’ financial details. However, this encryption is not in place on the registration and login pages, which does leave passwords vulnerable.

All of the games provided by Novibet Casino have consistently been shown to be fair through independent auditing. These tests meet the standards required by the UK Gambling Commission for integrity and statistical randomness. Moreover, Novibet Casino belongs to the revered circle of Certified Casinos, which testifies to the casino's high quality and trustworthiness.

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Novibet Casino Reviews by Players

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Zeru1927 2 reviews
United Kingdom
Message
Reviewed on April 4. 2018

LIKED

Great selection of slots and quick verification process.

DISLIKED

I couldn't play 5 minutes straight with any slots. Constant disconnections. I've been asked to wait patiently, try to refresh the site, try to relog (when the site was literally offline).

I contacted the support multiple times, first they denied that there is any issue and then another moderator told me they are experiencing a "little issue" and "be patient" after I told them I'll definitely tell this on . I had enough watching the loading animation, the 'contact support' and error messages after 5 painful hours. I can't rend this site at all.
NOVIBET CASINO REPLIED ON APRIL 5. 2018
Dear ZERU1927,

We would like to thank you for sharing your thoughts with us regarding your experience in Novibet Casino. We appreciate the fact that you are pleased with the variety of the games offered and we sincerely apologize about the fact that your gaming activity was interrupted by the unexpected technical difficulties that occured yesterday night.

We noticed that the technical issue affected a number of players and our support team managed to solve it as soon as possible. However, in case you have experienced a specific issue, we would please request you to forward it to our support team which is going to take the measures needed in order to resolve it immediately.

We are doing our best in order for our players to be satisfied with their experience and and we hope that your opinion is going to change in the future!

Thank you once again for playing in Novibet Casino! I remain at your disposal!

Kind regards,
Faye Makri
JakeEy 7 reviews
United Kingdom
Message

LIKED

The amount of sports selection and odds. Casino games selection.

DISLIKED

Where to start... The above is literally the only good thing about the website.

Customer service on live chat:

Every colleague I have spoken to has a serious attitude problem and does basic queries but when asked more detailed questions they just copy and past terms and wont answer.

I have requested to speak to a member of management or a supervisor when finding the staff ietent and every request is ignored and the live chat is disconnected.

Betting:

Any postponed games requires a 36 hour wait period no matter what before they settle your bet, the stadium could be burnt to the ground or the whole team shot dead and they would find some excuse not to settle it sooner.

Complaints:

Emails regardinglaints are ignored despite marking it clearly in the subject box and giving screenshots and full explanation about what the issues are.

Withdrawals:

Despite using different websites and knowing the full extent of any deposits made must go back to the original source they seem to ignore this standard law. All they do is look at your last deposit method and will only pay out to that even if the amount you withdraw is over your deposit on that method.
NOVIBET CASINO REPLIED ON MARCH 2. 2018
Dear Jakeyy,

I would like to thank you for writing your review about your experience in Novibet. Ι have been thoroughly informed about your chat and email conversations with Novibet support team since the last year, based on which i can confirm that the responses were almost immediate from all the representatives of our support team as well as direct to your questions, based on our terms and conditions.

Regarding thelaint for the betting section, it was resolved as the term of Novibet is clear, mentioning that a game that is postponed by more than 36 hours will be treated as void unless otherwise stated. The odds for such a game will be set to one (1.0) for settling purposes.

I can also confirm that all yourlaints have been taken into serious consideration and as far as I have been informed, alaint reference id has already been provided to you via mail.

Additionally, as far as I have understood, the recent dispute was about theletion of the withdrawals. As it has already been mentioned by the customer support representatives, as long as your deposits were made via skrill, the withdrawals of the winnings would beleted via the same payment method even if this would not be convenient. Novibet respects the AML Policy of the UK Gambling Commission and absolutely follows the measures imposed for the safety of the transactions.

I remain at your disposal and thank you once again!

Kind regards,
Faye Makri
matsak 1 review
Greece
Message

LIKED

im confused. At the start of the review you say Novibet Casino is licensed by the Greek Gaming Commission.
In the net section you write restricted country you mention that The casino does not accept players who reside in Greece. Im member of novibet.gr since 2017. Whats true have they lost the licence in Greece or not. What is the true
They make very quick payments less than a day to my viva wallet. I dont know about bank transfer never use this option for withdraw money.

DISLIKED

Very slow speed in some slots especially from google Chrome much better from mozila, i dont know if the problem is from novibet or the NETENT
NOVIBET CASINO REPLIED ON FEBRUARY 2. 2018
Dear MATSAK,

Thank you for sharing your thoughts with us. I would like to confirm that Novibet is fully licensed by the UK Gamblingission as well as by the Greek Gaming Commission. I would please suggest you to visit the following link for further details : http://novibet.gr/info/about_us_domain_gr_GR

Regarding the message that you have been receiving while entering the site of askgamblers, it is not related at all to the fact that Novibet is offering its high quality services in Greece as you have already experienced. Registrations from Greece are not accepted via Askgamblers in Novibet, however all Greek players can make theirlain or review which is always taken into serious consideration.

Concerning the fact that you have been receiving errors while playing in NetEnt slots and especially in Gonzo's Quest, i can ensure you that we have been chasing the technical issues you have faced but we have received an official response that there have been no irregularities in the slot. Specific actions had been requested and in case we receive your feedback about the steps that had been suggested, we will inform the support of NetEnt again, immediately.

I always remain at your disposal!

Kind regards,
Faye Makri

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