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Lapalingo Casino
Certified Casino

TRUSTED 9.28
Players from Ukraine accepted
Average Response Time: 21 hours
Players from Ukraine accepted
Average Response Time: 21 hours

Lapalingo Casino review

  • 0-18 hours withdrawal time frame
  • Mobile casino included
  • Live chat feature
  • Proven fair
  • Small withdrawal fee
  • Live chat available from 9 AM to 11 PM
  • Large number of restricted countries
General info & Latest Promos
Website http://www.lapalingo.com
Established 2015
Owner Rabbit Entertainment Ltd Casinos
Casino Promotion Lapalingo Casino: €10 + 200% up to €100 + 20 Spins

Lapalingo Casino is an online casino powered by the likes of NetEnt, Microgaming, Reel Time Gaming, iSoftBet, Merkur, GameArt, LionLine, Betsoft, Evolution Gaming and Bally. The casino features a great selection of casino games and online slots which are all available to play in instant play mode and on mobile. Lapalingo Casino is licensed and regulated by the Malta Gaming Authority and Curacao Gaming License.

Restricted Countries and Territories

Players from the United States of America, the United Kingdom, Belgium, Turkey and numerous others are not permitted to play here. Other players are also advised to check the gambling laws of their country before registering.

Virtual Games

At Lapalingo Casino players can enjoy slots, table games and countless other casino games. There are over 900 video slots with a wide range of themes to suit everyone. Players can easily categorize slots by their individual provider or use the in-built search feature. Some of the casinos most popular games include the Immortal Romance SlotDead or Alive Slot and Starburst Slot. Players can also chase big wins with a selection of progressive jackpot slots.

The casino is also home to a large number of table games. With over 30 different variants to choose from players can enjoy games like Premier Roulette, Spanish 21 Blackjack, French Roulette and so many more.

Video poker fans also have a large selection of games to choose from like Joker Poker, All American, All Aces Poker and lots more.

Other games include scratch games and games like Four by Four and Samba Bingo.

Live Games

Players can benefit from an exclusive live casino from NetEnt. There’s a choice of both Live Blackjack and Roulette along with a Live Baccarat room.

Mobile Gaming

For gaming on the go players can pick up where they left off through a responsive design on all major tablets and smartphones. Much of the casino's games are geared for use for mobile players. There are a selection of both slots and table games available.

Support

The customer support staff at the casino are happy to answer any questions. The quickest way is via the live chat feature which is available from 09:00 to 23:00h. The alternatives, however, include online contact form and e-mail.

Security and Fairness

All data transfers are processed through ultra-modern SSL encryption whereby personal and financial data is protected at all times in a secure environment.

The casino uses a state of the art Random Number Generator which means players can rest assured games apply to the standard fairness guidelines of the industry.

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Lapalingo Casino Reviews by Players

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rs72 15 reviews
Netherlands
Message
Reviewed on May 14. 2018

LIKED

My first experience was not that great, see dislike

DISLIKED

Made my first deposit but didn't get the we bonus, contacted support and they told me I had to enter a bonus code so my question was where I can find this bonus code, "all over the internet" was there answer... whats that for a stupid answer!!!

So didn't get anything and given their answer I'm not planning another deposit.
LAPALINGO CASINO REPLIED ON MAY 15. 2018
Good morning dear RS72,
thank you for your feedback.
Please note that we have several deposit offers, depending on the media source. Some customers are referred to us by our affiliate, and they provide their own bonus code. Please note that we have some default codes available under: http://lapalingoen/bonus
Feel free to try the We bonus code.
Hope that clarifies the issue, and we hope to see you back in the casino.
Regards,
Sara
JussiVe 3 reviews
Finland
Message

LIKED

- Wide number of slots to choose from.
- Easy registration process.
- Typical on-line casino, basically there is not so much difference in them.
- I liked user interface which was quite simple.

DISLIKED

- I opened account and made a deposit of 150 €. Did not take any bonuses. I was lucky and won about 550 €. When I went for withdrawal I was unable to make it. Instead they asked me to deliver ID documents. Request for KYC documents is normal but this is the first time ever I see that casino that does not allow to ask for withdrawal before KYC documents are accepted. As per checking today my documents are still pending for approval since yesterday.
- I rended if you are intend to try this casino do not make any deposits before your KYC documents are accepted and you can be sure you can do withdrawals in case you happen to win.
- Some technical problems and slow download of some games but those were probably due to my firewall settings?
LAPALINGO CASINO REPLIED ON FEBRUARY 21. 2018
Hello Jussive,
thank you for the feedback. We are glad to hear you liked our wide range of slots and our interface.
Please let meent on the KYC and withdrawal process. The KYC is a crucial procedure, which we take very seriously to protect both parties. Once itslete the payments are processed within 3 business days. I hope I could explain and clarify this query.
Please don’t hesitate to contact us directly or visit our chat for further assistance.
Wishing you a great day.
Sara
Campus 11 reviews
Germany
Message

LIKED

I would like to give feedback about the solution with the support concerning my first review of Lapalingo.
The friendly support contacted me about the issue with the chat-agent and apologized.
They promised to improve the chat experience for customers and also gave me a bonus to play with.
Plus, when I played with the bonus there were no technical issues anymore, aside from a few slots running a bit slow.
I haven't contacted the chat again, but if things have improved I will be happy to play at Lapalingo again.

Thanks to Sara and Lea Gruber for your kind help. Much appreciated.

DISLIKED

This is just an update of my first review here, so nothing new to mention in this section. Thanks again.

Previousent:
The technical errors/bugs and the unfriendly support.
Sudden disconnections from slots over and over again, slots crashing and removing parts of the credit that are added an hour later.
I still got the emails from the support about these issues in which the support was somewhat friendly - unlike the chat.
In spite of reporting the problems to the support and getting their responses, the technical problems remained.
One of the worst things is the very unfriendly chat-support and also the fact that the support is often unavaivable.
I had a very weird experience with the chat-agent Nina, who refused to answer my friendly question about the current bonus.
All I wanted to know is if there was a max cashout on a 100% bonus offer (which was the first better bonus offer in over a year) because I could not find anything in the bonus terms for this bonus.
I always read the terms very carefully and since I've read dozens of reviews about their bonus terms and allegedly max. cahsouts, I wanted to make sure about this specific question before depositing.
Nina was unfriendly right from the beginning and just copy and paste-"answered" my question with the general bonus rules.
I told her that I could not find anything about it in the rules and she still refused to answer my question but simply closed the chat on me.
So I opened the chat again and asked politely for an answer or to be please connected to another chat agent.
She sent me again the link to the bonus rules and I politely asked her to please connect me to her superior, to which she replied that nobody else was there and that I could write an email.
I asked for her superior and/or an answer again.
She closed the chat again and prevented me from using the chat at all since there is no chat for me available anymore.

I can't believe what happened! I was friendly and polite (I received a copy of the chat) and all I wanted to know was a tiny little answer to my question about the current bonus.
No idea why she refused to answer and why was so extermely rude. This is no way of treating customers at all!
And due to that I have decided to not deposit at that casino ever again.

As a customer I need to know that the support is there to help, not to dismiss important questions and to ignore the customer.
LAPALINGO CASINO REPLIED ON FEBRUARY 13. 2018
Hello CAMPUS,
we are very glad to hear that we could help you and that you are now a happy Lapalingo customer.
I am looking forward to see you back in our casino.
Have a wonderful day.
Regards,
Sara

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