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Winward Casino

VERYGOOD 8.13
Players from Ukraine not accepted
Average Response Time: 2 days
Players from Ukraine not accepted
Average Response Time: 2 days

Winward Casino review

  • 24/7 customer service via live chat, e-mail, toll-free phone
  • SSL encryption
  • Proven fair by Gaming Labs
  • 0-96 hour pending period for withdrawals
  • 2-5 days transfer to your wallet
  • Withdrawal limited to $2500 per week
General info & Latest Promos
Website http://www.winwardcasino.com
Established 2008
Owner Blacknote Entertainment Group Limited Casinos
Casino Promotion Winward Casino: 200% Match Deposit Bonus Winward Casino 999%, on first 3 deposits

Winward Casino is an online casino offering a vast selection of exciting casino games to choose from: slots that range from 3-Reels to 5-Reels, multi-line video slots, Video Poker, Roulette, Blackjack and Craps powered by several well-known software providers including Parlay, Rival, Betsoft, Pragmatic Play, and Visionary iGaming. The casino is licensed and regulated by the jurisdiction of Curacao.

Restricted Countries and Territories

Currently, due to strict rules and regulations, Winward Casino is not available to residents of Bulgaria, Costa Rica, Israel, Denmark, Poland, Romania, Ukraine, and the United Kingdom. For the full list please check the Casino Details section below. 

Virtual Games

Winward Casino's games are available in high-quality Flash version, and no download is required. You even have the option to play free, as a way to get familiar with the games offered. Naturally, the biggest part of their games portfolio is dedicated to video slots, and it includes titles such as Greedy Goblins slot, Mr. Vegas slot, Mamma Mia slot, Vintage Vegas slot, Graveyard Shift slot, Whale O'Winnings slot, and loads of other popular titles.

Customer Support

Winward Casino provides customer service 24/7 so feel free to contact them with any question, concern orent that you may have via email at suppor­[email protected]­inw­ard­cas­ino you can also contact them via live chat or if you prefer a more personalized service call them at their toll free number 1-800-274-7345.

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Winward Casino Reviews by Players

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Lima662 3 reviews
Message

LIKED

Nothing is good with this casino,chat support is run by 9years old.

DISLIKED

Awful casino. Avoid it.terrible chat support, except if u want go make a deposit. Rude, and don't know the answer to almost non of the question asked. Thank god I cancelled my account with them. An also, reported them to the gamingission here in Croatia, and also to the OLAF.
WINWARD CASINO REPLIED ON DECEMBER 21. 2017
Hello,

Thank you for getting in touch with us.

Please note that after reviewing your chat with our colleagues we noticed that all your questions have been answered, including your request of having the account closed.

We are sorry to hear that you want to stop your gaming activity with us, but we rest at your full disposal should you need help with anything else or should you have any other questions.

Kind regards,
The Winward Casino Team
rafinhajt 5 reviews
United States
Message

DISLIKED

I been experienced a not very pleasurable time with this casino, everything you wanna do like redeem coupon deals and cash back on this casino it has to be through the customer service on live chat, but the thing is, they take forever to answer you when they answer you unless you are approaching to make a deposit, is frustrating! I tried to have a conversation with the manager about it which told me to always message saying what I need cause someone will check as soon as possible and they will get things done, but thats not what actually happens there! Been trying to redeem a cash back its been 2 days and no one answer me or get anything done!
WINWARD CASINO REPLIED ON DECEMBER 13. 2017
Hello,

Thank you for your feedback.

Please note that we have looked into it and found that every conversation that you had on Live Chat has been answered and that when you tried to claim the weekly loyalty this week you have also bee informed that you could claim it the following day.

We noticed that when you claimed it today it has been added to your account without issue.

We are available on Live Chat 24/7 and if there was ever any delay in receiving an answer, please accept our sincere apologies, as it was never done on purpose. Our main priority is making sure that our customers have an enjoyable time on our site and we will always do everything in our power to assist you as soon as possible.

Should you have any other questions or concerns please do not hesitate to let us know via email, chat or phone call.

Kind regards,
The Winward Casino Team

Afi4wins 1510 reviews
Malaysia
Message

LIKED

Latest Update:

Well, well, well, what do you know? All TopGame casinos were totally blocked off by my local ISP and none of them could be accessed, but upon checking today, I was really surprised to find out that access is now possible again, after about 2 - 3 year of inaccessibility. But in all honesty, this makes no difference to me at all now, because all of Winward group casinos, about 7 or 8 of them, had been thrown into my blacklist book back then, and there's absolutely no reason why I should go back and play at any of them.

About 10 years ago, I made a deposit and made a $500 win at Winward Casino, but my withdrawal claim was declined, which I later found out was due to not having satisfied their stipulated terms and conditions, which were totally ridiculous at that point in time. I don't know if the same terms are being used now, but I'm not bothered to find out either. Intending players are therefore advised to look into them seriously first before playing at any similar TopGame or Pragmatic casinos.

DISLIKED

Back then, players were required to have made 3 prior successful deposits before any withdrawal claim can be processed. If you're damn unlucky, like I was, your account could also be suspended for a period of time until the casino managementletes a scrutinisation of your account and game play, before deciding to approve or disapprove your withdrawal claim. In my case, after several withdrawal declinations, after waiting more than 3 months, they finally told me that my account would be suspended for a while for this thorough scrutinisation process. I got so infuriated by that, that I played off to zero all that $500 and then immediately closed off my account. Then, I also had all my other Winward group casinos closed too.

That was the last of those 7 or 8 casinos, all of them have remained permanently closed, and I shall never return to any of them.
WINWARD CASINO REPLIED ON SEPTEMBER 18. 2017
Hello,

Please note that we have changed our Terms and Conditions a lot and many of our players cash out weekly, not only winningsng from their deposits, but winnings from free chips as well.

For new players we have also enabled the option of cashing out from the Sign Up bonus with having only one deposit made on their accounts, and many other perks that can be enabled for all of our members' accounts.

Regarding the withdrawal process, please note that any customer needs toly with only 2 main rules in order to be able to cash out: having the paperwork on file and meeting the wagering requirements. After that, the process will run smoothly and we will always assist with getting the funds to our players in the shortest period of time.

Best regards,
The Winward Casino Team.

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