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SunMaker Casino

GOOD 7.75
Players from Ukraine accepted
Average Response Time: 2 days
Players from Ukraine accepted
Average Response Time: 2 days

SunMaker Casino review

  • Totally instant-play
  • Good assortment of unique slots and some other games from Merkur Gaming
  • Live chat support available during business hours
  • Secured with SSL encryption
  • Meets fairness requirements of the Isle of Man government
  • Currently only one video poker variant offered
  • Live chat not available outside of business hours
General info & Latest Promos
Website http://www.sunmaker.com
Established 2007
Owner PlayCherry Ltd. Casinos
Casino Promotion SunMaker Casino: 100% up to €200 upon 1st and 2nd Deposit SunMaker Casino: 150% up to €150 1st Deposit Bonus

SunMaker Casino is a totally instant-play online casino with a distinctive bright blue theme. It is powered by the unique Merkur Gaming platform with numerous slots, table games, and other casino favorites available to players. SunMaker Casino holds an online gaming license from the jurisdiction of Malta.

Restricted Countries

SunMaker Casino explicitly prohibits players from the United States and Turkey. Residents of all other countries where online gambling is not illegal can sign up and play with no problems.

Games

Slot players can choose from more than 40 different slots from SunMaker Casino, all from the Merkur Gaming platform. Embark on a jungle adventure in the Amazonia, solve crime and get rewarded handsomely in 221B Baker Street slot, play in classic style in Extra Wild slot, or choose from any of the dozens of other titles.

SunMaker features a wide variety of table games, including American and French Roulette, Sic Bo, Craps, Tropical Stud Poker, Baccarat, and four different Blackjack variants. All of the games have quality animations and feature the same rulesonly found in land-based gaming establishments.

SunMaker Casino features one video poker game called Las Vegas Poker, which is similar to Joker Poker. Players can also try their luck in Lotto, Bingo Classic, and Magic Roulette.

Support

The SunMaker Casino customer service department can be accessed during business hours through a convenient live chat interface. Outside of these hours, players can use an online contact form and expect an email reply during the next business day. Exact hours of operation are currently not posted.

Security and Fairness

We are pleased with the measures taken by SunMaker Casino to protect their players. The entire website is protected with SSL encryption, which makes all data sent from playersletely unreadable. This ensures that important information like passwords and credit card numbers are kept private.

The Merkur Gaming platform has been tested by independent auditing agencies and shown to meet the rigorous randomness standards required by the Isle of Man Gambling Commission.

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SunMaker Casino Reviews by Players

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Campus 11 reviews
Germany
Message
Reviewed on April 3. 2018

LIKED

Good selection of slots, many bonus offers, good navigation, withdrawal was fast.

DISLIKED

Unfortunately, the problem I had posted here before wasn't solved even though the support assured me that the issue would be forwarded and dealed with.

Meanwhile, I won a small amount and uploaded documents. Please note that those exact documents were fully accepted by Sunnyplayer, the almost identical sister casino with the same support-agents. Sunmaker accepted my withdrawal, yet not all of my documents.

In Germany it is an obligation to efface certain data of an ID card, like the number and details about the appearance (eye colour, height etc...). It is the law. I did that and uploaded the front- and backside. Plus, I uploaded my drivers license without blurring anything. Additionally I uploaded my bank statement, an official paper of my bank and my electricity bill. The ID card, my bank statement and my drivers license were not accepted.

So I wrote an email to the support but did not receive an answer. Today I went to the chat and Sabine told me that I have to upload my ID card without blurring anything. I told her that this is illegal in Germany but she simply repeated her answer and then closed the chat on me after I mentioned again that it's forbidden in Germany. Like it always happens. So I opened the chat again and talked to Stefan, asking (again) for an email contact to a superior. Again I just received the general support-email address. When trying to clarify the document-issue with Stefan I received a copy and paste answer about uploading documents without blurring anything. Again I told him that it is illegal in Germany and that they do have my drivers license which is fully visible, asking what is wrong with the driver license. I also told him that Sunnyplayer accepted the same documents. Plus, I asked him why my bank statement wasn't accepted but did not get an answer. Instead he again demanded me to upload my ID card without any blurring, stating that the MGA insisted according to their rules. When asking for a contact address of theetent department he closed the chat on me - again!

This is absolutely ridiculous. Cheeky, impolite, disrespectful.

Every other casino accepted those documents, including Sunnyplayer, yet Sunmaker chicanes me and simply closes the chat.on me.

Is this how a good customer service looks like? Not at all. I am not discussing my favourite colour with them but I'm trying to clarify a very important issue. I won't make myself liable to prosecution by copying an ID card without the necessary blurring (which is demanded by German law) just because the support wants to annoy me.

This is my old issue with Sunmaker:

Most of all the unprofessional and patronizing chat support. Alaint about the low payout/RTP over a long period of time should be addressed equally professional as a question about other things at a casino. Yet the support is absolutely unwilling to discuss such issues but try to get rid of you by telling you to only ask account related matters. When I asked the chat-agent to connect me to a superior or another chat-agent, my request was denied several times.

Players deposit and play in order to win - at least enough to have a good time, whether they decide to withdraw small amounts or not. When every deposit vanishes within two minutes without a win for almost a year or when the win from freespins disappears after two minutes without a win and a player asks the support what is going on, the support should be able to provide some help instead of ignoring the issue and demanding to not ask such questions.

I understand that probably a lot of playerslain in most casinos about not winning, yet this is the essence of a casino: giving the chance to win. So players'laints should not be rejected because this is the best way to chase them away.
I can only speak for myself but when I see that mylaint is not taken seriously and I am not allowed to ask why, I have no intention to play in that casino anymore. A friendly and helpful support is important for the player to feel we.

Aside from being told to not discuss winning-/losing issues the support often answers any kind of question in the shortest way ever so that often I have to check with the answer. All in all I always feel like disturbing the support even when asking pretty harmless account-related things (like waiting for a whole week for the win of my freespins due to a technical problem).
SUNMAKER CASINO REPLIED ON APRIL 3. 2018
Hi Campus,

We are glad to hear you like the selection of slots and navigation on our site, alongside our withdrawal process and bonus offers.

We are very sorry to hear about your experience with us.

As each of the sites within our network have different requirements, some documents may be accepted on one of the sites and unfortunately denied on another. This is all on a personal status of each account on each site.

I am not familiar with the laws in your country, however, our requirements for documents are very specific. We do not accept any identification documentation if any of the information is covered or blurred.

I would not be able toent on specific chats without seeing and transcript, however, we apologise if you have taken any offence and we can of course look into this for you.

I am sorry to hear about your losses but I can assure you that all our games are fully regulated and above board.
All games in our Casino are based on a random number generator, all suppliers are certified suppliers of Casino Games, and are rigorously tested by two independent third parties, Technical Systems Testing in Canada and iTech Labs in Australia, guaranteeing a fair casino experience. to ensure they meet regulations. This means regardless of if you are playing for fun or logged in using your own funds, you will have a fair casino experience.
We have the same games as many casinos and our website cannot control the payout as they are all pre set.

If you wish to contact any department, you would need to contact us by our support email, from here we will then review your email and forward it to the relevant department or person. This is to ensure that all queries are dealt with as quickly as possible and by the correct teams.

Technical problems of course can sometimes occur and we try to assist every customer in the best way we can and I am very sorry that you were not happy with the ou.

We are happy to look into every review andlaint separately as without your feedback we are not able to ensure we provide the best service we possibly can. If you would like us to have a look at this for you in detail, please get in contact with us.

Sunmaker UK Customer Support
Tipexxx 11 reviews
Sweden
Message

LIKED

Very reliable withdraw time

German slot is the best!

Cool casino basic speaking.

DISLIKED

Wow! Chat is so rude to start with. I was about to question why Sweden and most of Europe except Germany is excluded from 99% of bonuses given out.

This is a shortpick of my only experience with support, and i paste this picked sentences from absolut nothing from my part.

Kim: sorry can u write as a man or we still write in the next century?
Kim: we are sorry but we can´t offer you bonuses for the moment
patrik magnusson: That is not even my question
patrik magnusson: That you answered without me asking?
Kim: I did answer cause supposed this will be the next question after the first sentences good guy and lol
Afi4wins 1515 reviews
Malaysia
Message
Reviewed on June 7. 2017

LIKED

SunMaker? Hmm, only you-know-who can make a sun, but I guess this SunMaker can brighten up your day when it's dark or gloomy, provided of course, you like what they have to offer. Merkur games isn't for everyone, and neither are Novomatic games, but that was the main reason why I signed up at SunMaker Casino more than 3 years ago. Gees, it's been that long ever since I had left it lying dormant without any activity from me. How time flies when you're not having fun, hahaha.

I can still remember how I was really into the Book Of Ra Deluxe game at that moment in time. It was probably the best game to out from Novomatic back then, and the game has now a sequel to it, Book Of Ra Deluxe 6, the '6' referring to the sixth reel in the game. Yes, the newer version plays with 6 reels instead of just 5 reels, but I'm not into this 6-reels stuff or more than 4 rows stuff. It only messes up the entire game, to me that is. Sunmaker was one of a few casinos that had Book Of Ra Deluxe game back then, and I had even made a few deposits at SunMaker Casino playing on a few of the other Novomatic games too, like Lucky Lady's Charm and Lord Of The Ocean. Both were interesting games to play, until I started losing each and every time I played those games. That made me stop from making more deposits at SunMaker Casino and I left it lying dormant just like that. I didn't even think of closing that account, and it is still open till this day.

DISLIKED

I guess the only thing that I don't really liked about SunMaker Casino is in their promotions, or lack of promotions. Small deposit reload bonuses meant nothing to me and I don't even take them up. If the deposit bonuses are less than 100%, then I wouldn't bother with them at all, unless that bonus is aanied by lots of free spins. Well, my luck at SunMaker wasn't good, the games didn't give any wins and I simply faded away silently with time.

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