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Luxury Casino

GOOD 7.63
Players from Ukraine accepted
Average Response Time: 1 day
Players from Ukraine accepted
Average Response Time: 1 day

Luxury Casino review

  • Various withdrawal methods
  • Mobile-friendly
  • Live chat open 24/7
  • Approved by eCOGRA
  • Multiple restricted countries
General info & Latest Promos
Website http://www.luxurycasino.com
Established 2011
Owner Technology Services Trading Ltd
Casino Promotion Luxury Casino: 100% up to $150, 1st Deposit Bonus

Luxury Casino is a Microgaming casino with an emphasis on showing their players a regal experience. Their crystalline website serves as a tempting gateway for their large library of online games. The online casino is licensed in the jurisdiction of Malta and is a part of the mega-group, Casino Rewards.

Games

Since Luxury Casino uses the Microgaming platform, you can rest assured that you'll have endless gambling opportunities at your disposal. If you're a slots fan, prepare yourself for a plethora of video slots, three-reel slots, and even AWPs. From popular favourites like Immortal Romance and Thunderstruck II to gargantuan progressive games, slot junkies are bound to be satisfied.

As far as table games go, Luxury Casino is able to deliver. With several variants of blackjack and roulette, as well as other favourites like three card poker, Cyberstud Poker (Caribbean Stud), and Poker Pursuit (Let It Ride), there's a lot of card-turning, dice-tossing, wheel-turning action to be had.

Video poker lovers can enjoy three different varieties of one of the world's most popular games. Whether you like to play traditional single-hand games, fast-paced multi-hand games, or progressive-based multi-level games, Luxury Casino has enough variants to keep everyone satisfied. We're quite impressed with their overall selection of games.

Support

Knowing that you can get assistance whenever you need it is pivotal for a positive online gaming experience. Thankfully, Luxury Casino makes customer support a priority. Contact a support representative via live chat at any time, day or night. Alternatively, you can zap them an e-mail or call them from several different countries toll-free. It's nice to see that Luxury Casino doesn't cut corners here (unlike many other online casinos).

Security and Fairness

Knowing that you can gamble without the risk of losing your personal data is very important. As such, Luxury Casino has implemented measures to insure your security. They use 128-bit SSL encryption on transmissions to and from their servers. This keeps hackers and fraudsters away from your personal details.

Players also have the right to know that they are being given a fair game. Luxury Casino has taken the necessary precautions to ensure that players can have a genuine experience. By hiring eCogra to conduct regular audits of their software, Luxury Casino proves their games are fair.

 

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Luxury Casino Reviews by Players

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pattearockon 1 review
Canada
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Reviewed on May 3. 2018

LIKED

They didn't give me anything to like. Winnie seemed so nice.... But her promise was not kept. I will no longer play here.

DISLIKED

I spent 12 hours with the live chat support trying to download the software on my PC. After many times, trials and tribulations it was found impossible to download onto my PC. It kept giving us error messages. Went from 12 a.m to 12 p.m the following day. The initial reason why I tried to download the software is I was promised 50 free spins on the game Thunderstruck II through my email. During the process a supervisor named 'Winnie' promised me that I would get my 50 free spins or an equivalent bonus. I did not get this bonus. After being told numerous times to repeat the same step as if I didn't know how to listen to directions, the end result was no software on my PC and 20 free spins on Avalon, the slot you never win on. It was borderline abuse what I went through to keep telling me to do the same thing over and over again as if I didn't do it right the first time and I sent them pictures of what I was doing, its appalling. I would not suggest anybody use this casino this is the most difficulty I have ever had with an online casino website
LUXURY CASINO REPLIED ON MAY 4. 2018
Hi player

This promotion was sent to players on our browser software where they could get 50 spins on TSII if they download the HD software and log in with their existing account.

Looking through the transcripts and emails, I can see that the issue was with your PC. Our software isatible with your operating system and we have many other players who have been able to install it without issue. The choice to spend 6 hours trying to install the software before contacting casino support was not ours. I can also see the total time spent on chat with the support staff was 75 minutes.

After giving the possible reason for why it could not be installed, you asked support for something equivalent because you are concerned about how much time you have spent on the issue. They gave you free spins on another game.

Both the spins on TSII and the spins on avalon were free without deposit, so there was no money lost on your side to receive either of these. The only thing spent here is time, which could have been far less if you contacted support straight away.

I'm sorry that you were unable to claim the original offer, however as this is to no fault of ours, this negative review is not fair.
Solun1 7 reviews
Czech Republic
Message
Reviewed on April 15. 2018

LIKED

Occasional cashbacks
Good promotions during Christmas season
Software for download so you don't need to go to a clumsy website to play
When I play pure Microgaming games, I only play them at this casino
After requesting a small payout, after 1 business day you get an offer to cancel the withdrawal and get additional bonus for that. If you don't do it, after 2 business days, they pay you and it has been always reliable for me, always got the money as requested.

DISLIKED

- I disliked their software in 2009 when I started playing with them (I was 18) and the software did not change a bit since then
- Only Microgaming games
- No games that Microgaming collaborates on (Foxium etc.)
- Their rewards system seems good on the first sight but is actually not; they will block all your points after a few deposits and you always have to wait to have hundreds of euros ins, only then do they release your points. Also, when you work hard to get all the way to the Diamond status, that means you deposit a lot of money, you will eventually see an offer for anyone to b Diamond if they make a single deposit of 200€. Not very fair because there is the diamond lottery or Time of your life sweeptakes and this offer lessens every diamond player´s chance to win significantly.
- Sometimes you can reach support instantly and sometimes you wait in line for an hour only to not get connected when you finally reach nr. 1 in qeue (happened to me twice during Christmas season)

Overall, I give them 7/10 for providing a decent payout of 97% andleting all my cashout requests in a timely manner over all those years that I have been playing there. But they only have Microgaming games, support is not so good most of the time and you cannot rely on your points at all because they just block them whenever they want for however long they want.
Kingswood81 8 reviews
Netherlands
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LIKED

Best gaming experience around if you like Immortal Romance! Via their software download the best performance and large screen. Good variety of other games. Good promotions, but if you take too much bonuses, your bonus achievements will be temporarily stalled.

DISLIKED

48 hour pending period for withdrawals. But... they always pay without any hassle. Also in longer periods in which the player is lucky over and over again.

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