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Lucky Creek Casino

5.99
Players from Ukraine accepted
Average Response Time: 2 days
Players from Ukraine accepted
Average Response Time: 2 days

Lucky Creek Casino review

  • Quality game choices
  • 24/7 support, including live chat and several toll-free numbers
  • Strict security standards
  • Third-party audit visible to all visitors
  • Fewer games than larger software providers offer
General info & Latest Promos
Website http://www.luckycreek.com
Established 2009
Owner Genesys Technology Group Casinos
Casino Promotion Lucky Creek Casino: $20 Free Bonus + 218% Match up to $436

Lucky Creek Casino is a Western-themed online casino that aims to pioneer a new age of online gaming. The casino is a part of the Genesys group, which has attained a surge in popularity in recent months with its selection of Saucify (BetOnSoft) games. Lucky Creek Casino is licensed in the jurisdiction of Curacao.

Restricted Countries

Players from South Africa, Spain, Netherlands, Bangladesh, United Kingdom, Brazil, Croatia, Ireland, Romania, Hungary, Japan, Mexico, and Russian Federation are restricted from joining this casino due to stringent regulations.

Games

Since Lucky Creek Casino uses Saucify (BetOnSoft) software, it houses some seriously unique games. Most players have probably never encountered them before. Since options for American players are slim, this is certainly refreshing. Get started with Lucky Creek Casino's selection of three-reel and video slot games. With about 35 to choose from, this is certainly fewer than what larger software has to offer. However, no two games are alike. With unique features and themes, these slots are a nice change from the usual.

Lucky Creek Casino spends just as much effort on its table games. The selection of table games uses friendly dealer voices, smooth animations, and liberal pays. The casino offers players several variations of blackjack and roulette, as well as baccarat, three card poker and craps.

In addition to offering players well-made slots and table games, Lucky Creek Casino goes above and beyond with their selection of video pokers. It's hard to find a video poker that seems to draw you in nearly as much as BetOnSoft's. The flashy bells and whistles are just the cherry on top of Lucky Creek Casino's generous video poker paytables.

Mobile Gaming

Players can take Lucky Creek Casino with them wherever they go and enjoy the benefits of mobile gaming. All they have to do is log into the casino from the mobile device and start enjoying their favourite games on the go.

Support

While their game selection is good, what sets Lucky Creek Casino apart from the rest is its warm Western hospitality. Customer care is the priority at Lucky Creek Casino, and they have taken measures to ensure that everyone can have a satisfactory experience. They begin with 24/7 live chat, which is accessible to both prospective and current players on the website, as well as right from within the game client.

Players also have the option of contacting support with e-mail. Lucky Creek Casino has several e-mail address to streamlinelaints, feedback, or questions to expedite the answering process. Additionally, if you are from one of the listed countries on the Contact Us page, you may call them using your nation's toll-free number to speak with a representative.

Security and Fairness

No one wants to risk giving out personal data online to strangers. Lucky Creek Casino understands thison concern and has implemented systems to prevent it from happening. Any information sent to or from Lucky Creek Casino is protected with 128-bit SSL encryption. Additionally, theany uses a CSS standard for protecting its customers from fraud.

Anotheron concern shared by many online gamblers is whether or not they are getting a fair game. Due to the unregulated nature of the industry, it's a valid concern. To put any doubt at rest, Lucky Creek Casino is fortng with the nature of its games. Independent auditor iTech Labs conducts regular inspections of the software to test it for fairness. Lucky Creek Casino not only says this, but allows players to read the report for themselves straight from the homepage. This is one of the most transparent operations we've ever seen.

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Lucky Creek Casino Reviews by Players

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Los979797 1 review
United States
Message
Reviewed on May 3. 2018

LIKED

There is really nothing wrong with this Casino. Most if not all of the negative reviews are from players who just play the free bonus’s and immediately try to claim winnings without understanding the play through or the limitations on the bonus. I'm a depositing player on this site and I'm currently withdrawing a recent win, witch is my first BTW. They have given me no push back at all about the withdrawal and have actually been very helpful in making sure I provide the proper documentation. They have been great, to me at least

DISLIKED

Play thru on bonus money is a bit out of reach on most occasions and the bonus matchs with stipulations. But if you read, then you should have a clear understanding.
LUCKY CREEK CASINO REPLIED ON MAY 3. 2018
Dear LOS979797 and ,

First and foremost we would like to congratulate you on your winnings and we hope that lady luck does not leave your side, we would also like to thank you for your feedback, as it’s only through feedback we receive from our players that we are able to grow and develop into an organization that provides world class service consistently.

With regards to the Play Through / Wagering Requirement, All bonuses (Free and Deposit) at the casino carry a wagering requirement of 40 x (times) the bonus amount, Free Bonuses have a maximum withdrawal of $100.00 and all deposit bonuses of 101% or greater has a maximum withdrawal of $1000.00.
Should you wish to have No Limits on your Deposit Bonus, you are more than we to claim a Deposit Bonus of 100% or less as this will carry no withdrawal limit.
Should you still be unsure, feel free to onto live chat and one of our helpful Customer Service agents will assist.

Many Thanks,
Genesys Club – Senior Host
www.genesysclub.com
andiksatr 2 reviews
Indonesia
Message

DISLIKED

the bonuses are too good to be true.
I came to this casino from the add saying that you'll get $88 free no deposit bonus. FYI I came from Indonesia,
at the registration page, there were no notice or any info about Indonesian cant use this bonus.
So without knowing that, I played with those $88 which turn out to be a "bonus balance" which I'm not surprised about until the requirement of 3500$ been met, magically I finish that and ended up getting $176 "cash balance" and so I play with those 176$ and winning about $300, I know something smell fishy here and then so I ask the CS, and voila my winning of $300 will be void because "the breach from ToS" which I didnt get any prior notice.

I do not rend this site. malicious as they might be.
LUCKY CREEK CASINO REPLIED ON DECEMBER 18. 2017
Hi ANDIKSATR and ,

First and foremost we would like to thank you for your feedback, as we at the Genesys Club Casinos strive to achieve excellence through service and support.
Regarding your review: Terms and Conditions need to be agreed to before an account is created. As per these Terms and Conditions, and specifically 8.10.10, players from Indonesia cannot claim Free We Bonus Offers.

Many Thanks,
Genesys Club – Senior Host
www.genesysclub.com
johny.z 2 reviews
Sweden
Message
Reviewed on June 10. 2017

LIKED

I like to play and try my luck, you may see some winnings and support.

DISLIKED

Prof. Cheaters, I am from Sweden, I won 100 us dollars from the no deposit. Got an e-mail saying congratulation for your winnings, you need to only verify your mobile and make a deposit of at least 20 us dollars.. Well I request a call from support (Fiona), everything was o.k and she said make a deposit of 20 us and claim your first deposit bonus, I did not want a bonus, I played without, and I won 155 us then I made a withdrawal.

48 hours pending period, after 72 hours, today I got a message saying they voided my winnings and refund my 20 us deposit to Neteller. Why? because I should choose my country currency Sek. Now they sent me a link to their hidden terms and conditions about currency. Now the question is: why you gave me a no deposit bonus in dollars. Why you accepted my withdrawal of 100 no deposit. Why you accepted my deposit in dollars. Why the support Fiona said to me at the tel. call deposit 20 dollars and she knew I am from Sweden? Why you accept Swedish players to deposit in dollars? The answer is very clear is if you lose then you lost, if you win then you can't cash out. Simpy those are cheaters, they just steel our money. I warn players to play to throw a cent at these fake casinos. Be careful.
LUCKY CREEK CASINO REPLIED ON JUNE 13. 2017
Hi Johny.Z and ,

Thank you for yourents and bringing this to our attention.

As you are aware when you register an account at any Casino you as the Player will need to agree to certain terms and conditions that both you and the Casino will need to abide by. The rules are set for very good reasons and not intended to create frustration but are rather guidelines on how to play at the casino.

Regarding your issue, the Terms and conditions are clear in that players residing in certain countries must register that country of origin and choose the currency from that country. For example: US residents must register with their US address as well as choose USD as their currency of play. You can view the term directly - http://www.luckycreekterms-conditions.aspx - Rule 3, 3.3.

I do believe the time it took for you to receive the response regarding your incorrect currency was not as quick as it should have been and for this I must apologize as we do set high standards which we pride ourselves on. We will continue to make improvements to our delivery and our service.

Thank you for your time and understanding.

Yours sincerely

James Matthews
Genesys Club – Senior Host
www.genesysclubbr /> Kind regards

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