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Guts Casino

SUPERB 9.08
Players from Czech Republic not accepted
Average Complaint Response Time: 2 days
Players from Czech Republic not accepted
Average Complaint Response Time: 2 days

Guts Casino review

  • 0-24 withdrawal time frame
  • High withdrawal limits
  • Mobile-friendly design
  • Live chat open 24/7
  • Few withdrawal methods
  • Large number of restricted countries
General info & Latest Promos
Website http://www.guts.com
Established 2013
Owner MT SecureTrade Limited Casinos
Casino Promotion Guts Casino: 200% up to $100 + 100 Extra Spins

Guts Casino is an instant-play online casino with an innovative interface and multiple gaming platforms. Players at Guts Casino can choose among titles from NetEnt, Microgaming Quickfire, IGT, Betsoft, Thunderkick and OMI Gaming through EveryMatrix technology. The casino holds an online gaming license from the jurisdiction of Malta.

Virtual Games

Slots players have hundreds of games to choose from at Guts Casino. These include the latest five-reel bonus video slots, such as Gonzo's Quest, Starburst, Thunderstruck II, The Finer Reels of Life, A Night in Paris, Dead or Alive, The McMurphys, Wolf Run, and Cats. Guts also offers a number of classic slots with three reels and a focus on line payouts.

If you are interested in table games, Guts Casino has one of the largest assortments around. Blackjack players can face the dealer in a game of Blackjack Classic, Pontoon, or Super 7 Blackjack, among others. If roulette is your game, you can choose from a number of different variants, such as Roulette Pro and 3 Wheel Roulette. Other games include craps, baccarat, pai gow poker, progressive red dog, and casino hold 'em.

Guts Casino offers both single-hand and multi-hand video poker games. The variants include Jacks or Better, Deuces Wild, Bonus Poker, Joker Wild, and Aces and Eights. Each game has generous paytables to ensure that players get the most action from their gambling bankroll.

Live Casino

Players at Guts Casino can try their luck in the Live Casino as well. You can take seat at the table and play a game of Live Blackjack, Live Roulette, and Live Baccarat, or Live Casino Hold'em against live dealers.

Support

We are very pleased with Guts Casino's customer service. The team is available during most hours of the day to answer questions and resolve disputes. Players can contact a representative instantly through the casino's chat service, or by callback telephone service or message form on the Guts Casino website. Guts Casino also has the answers toon questions in its FAQ section.

Security and Fairness

Guts Casino uses state-of-the-art technology to protect players. Any sensitive information you provide, such as your credit card number or personal data, is kept encrypted with SSL encryption. All player funds are kept in a secure account from the Bank of Valletta, one of the leading Maltese banks. Finally, all player information is protected by Guts Casino's legally binding privacy policy.

All of the platforms used at Guts Casino have been proven fair by independent audits. This is confirmed by the "RNG Certified" seal located at the bottom of the Guts Casino website. While the full audit certificate is not available, there is plenty of information on each software platform's website to confirm that the games are genuinely random.

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Guts Casino Reviews by Players

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SJP 2 reviews
Malta
Message

LIKED

We offer was too tempting to say no with a good selection of games.

DISLIKED

Slow site and the customer service are extremely slow to reply and when they do they're very rude, training is needed in this area 100%.

They can't even offer a basic RTP request for a game...

Extremely poor and not a casino I can rend due to the above, I will not be going back.
GUTS CASINO REPLIED ON AUGUST 14. 2018
Hello,

Thank you for your feedback!

We have sent you a PM now. Kindly reply to it with the requested details, so that we are able to have a look at your case.
Thank you in advance for your cooperation!

It would be great to hear back from you!

For now, we wish you a lovely day!

Kind regards,
- Your GUTS Ask Gamblers Team
pheebus 2 reviews
United Kingdom
Message
Reviewed on August 8. 2018

LIKED

Good selection of games and a nice layout to the site. Most new slot games on site.

DISLIKED

Customer service is awful. Seem to go out of their way to prevent account being verified!!! There is no telephone support only chat and every time you go on that you have to explain all over again what you want each time... I gave up trying to verify my account .. documents get rejected all the time for trivial reasons. I even sent a screen shot showing deposits and withdrawals to theany and was told they could not see them as I did not highlight them....really!!!!

My advice if you do sign up with Guts try verifying your account before you play any games with them to avoid disappointment. I gave up trying. I just blew my balance and have now closed my account.
GUTS CASINO REPLIED ON AUGUST 9. 2018
Hey there Pheebus,

Thank you very much for your feedback!

We are really sorry for the hassle around checking your documents.
Unfortunately, there are strict rules that we need to follow when verifying an account and it might be that it takes a bit more time until the documents have been provided in a format which can be approved.
Kindly check your private messages and provide us with the requested details, so that we can have a look into your case and see what has happened.

We will be more than happy to hear back from you!
For now, we wish you a lovely day!

Kind regards,
- Your GUTS Ask Gamblers Team
OMG i. 48 reviews
Malta
Message
Reviewed on August 1. 2018

LIKED

Good game selection. Nice site layout. Fast payouts (when they are not messing about )

DISLIKED

Service it terrible. Staff are rude.
Emails totally contradict live help agents and both tell you to contact the other. KYC process took over a month and numerous emails. Maybe 10. Firstly they didn't tell me why my documents were rejected when I contacted live help they said they were not a member of that team so couldn't find out.
Once I finally found out they images were too blurry (after about 5 oflaining) I was told that my images would be process within 24 hours. In total 7 days later I received an email saying it had beenleted. I emailed in to advise that a month of messing around is too much. I was then insulted and offered 5 euros to go away. I wouldn't rended if you prefer a casino who strive for customer service.
GUTS CASINO REPLIED ON AUGUST 2. 2018
Hey there,

We are always doing our best to provide the best service possible and we are really sorry to hear that you have had any inconvenience whenunicating with us.
To be able to check your case further, we would need some of your details, to confirm that you are the account holder. Kindly PM them to us. After this, we will have a look at your correspondence with us and the processes that have been triggered.
We will be more than happy to hear back from you!

Have a wonderful day!

- Your GUTS Team

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